Technical Support Specialist – Electron Microscopy Systems

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Are you ready to advance your career with an exceptional opportunity at Thermo Fisher Scientific Inc.? As a Technical Support Specialist II, you will play a crucial role in delivering world-class technical support solutions that make a significant impact. Here, you will collaborate with a team of talented professionals dedicated to making the world healthier, cleaner, and safer. If you are enthusiastic about introducing new products, this is an exciting chance to create an impact. Responsibilities: Handle tasks and projects in the Technical Support department to improve efficiency. Provide technical communication between Production, R&D, and Global Tech Support. Conduct "root cause" analysis and actively participate in resolving technical issues. Collect, analyze, and report data to solve problems and improve the company's inner processes. Provide worldwide 3rd-line technical support up to the system level of SEM/SDB products, especially systems released after 2002. Lead continuous improvement processes and postmortem analysis for solved support calls. Gather parts issues and collect Field Replaceable Unit (FRU) requests for all types of microscopes and their modules. Explore opportunities to reduce installation and warranty costs using collected data and analyses. Lead assigned Global Technical Support tasks, such as Practical Process Improvement, Service Documentation requests, Corrective Action / Preventive Action. Seek opportunities to improve product quality. Follow effective documents Coordinated Management System, Environmental Management System, and work on documentation. Qualifications: Bachelor's degree or equivalent experience in Electronics, Mechanics, or a combination of both. Excellent communication skills, both written and verbal. Eligible for electric regulation No. 250 §6 (previously 50 §6). Proficient in English and Czech, both written and spoken, at a minimum of level B2. Ability to travel internationally for less than 25% of working hours. Ability to work independently as well as collaborate in a team. Experience in project management. Knowledge and experience in Product Data Management is an advantage. Join Thermo Fisher Scientific and be a part of our unusual mission—enabling our customers to make the world healthier, cleaner, and safer. Here, your story matters, and we are dedicated to encouraging a diverse and inclusive work environment where you can thrive and succeed. At Thermo Fisher Scientific, each one of our 120,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner, and safer. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.