Privacy Policy

1. Overview

CryoEM Services ("we," "us," or "our") operates the website at cryoemservices.com(the "Site"). This Privacy Policy explains how we collect, use, and protect information when you visit the Site.

We are a publicly accessible directory. We do not require user accounts, and we do not sell, rent, or trade personal information.

2. Information We Collect

Information you provide

If you contact us via email or any contact form, we may receive your name, email address, and message content. We use this solely to respond to your inquiry.

Automatically collected information

When you visit the Site, our hosting provider may automatically collect standard server log data, including your IP address, browser type, referring page, and pages visited. This data is used for security monitoring and aggregate analytics only.

3. Cookies & Analytics

We use Vercel Analytics and Vercel Speed Insights to understand how visitors use the Site. These tools collect anonymous, aggregated data such as page views, referrer URLs, browser type, country, and page load performance. Vercel Analytics does not use cookies and does not collect personal data or IP addresses. No cookie consent banner is required.

We do not use advertising cookies, retargeting pixels, or third-party behavioral tracking tools.

4. Third-Party Links

The Site contains links to external websites, including university core facilities, equipment vendors, and commercial service providers. These links are provided for informational purposes only. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external site you visit.

Some outbound links may be affiliate links. Clicking these links does not share any of your personal data with us; however, the destination site's own privacy policy will govern any data they collect.

5. Data Storage & Security

Directory data (facility names, equipment lists, and publicly available institutional information) is stored in a secured database hosted by Supabase, Inc. We implement industry-standard security measures including encrypted connections (TLS/SSL), row-level security policies, and restricted database access.

We do not store passwords, payment information, or sensitive personal data.

6. Children's Privacy

The Site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

7. Your Rights

Because we do not maintain user accounts or store personal data beyond server logs, there is generally no personal data for us to delete or export. If you have contacted us via email and wish to have your correspondence deleted, please email us and we will comply within 30 days.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at: privacy@cryoemservices.com