RTS Sr Technical Support Engineer.

Work Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs. without assistance, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. DESCRIPTION: As a Sr Technical Support Specialist at Thermo Fisher Scientific, you'll provide advanced technical expertise and leadership in supporting our high-performance electron microscopy and analytical systems. Working with advanced scientific instrumentation, you'll resolve complex issues, support team members, and implement continuous improvement initiatives. This role combines remote and on-site technical support, working across global teams to ensure optimal system performance and customer satisfaction. You'll serve as a key technical liaison between field service, R&D, operations engineering, and customers, while contributing to new product introductions and development of technical documentation. Your expertise will help enable scientific discoveries as you support technologies that make the world healthier, cleaner, and safer. REQUIREMENTS: • Associate degree or 5 years of technical experience in Electron Microscopy, service, or engineering role with complex analytical or scientific instrumentation • Preferred Fields of Study: Electronics, Mechanical Engineering, Applied Physics, Systems Engineering, or related technical field • Comprehensive knowledge in electron microscopy systems, particularly SEM, TEM, or EFA technologies • Strong troubleshooting skills across multiple disciplines including electronics, mechanics, optics, vacuum systems, and software • Excellent communication abilities in English, both written and verbal • Demonstrated project leadership and ability to complete technical initiatives • Experience developing and delivering technical training and documentation • Demonstrated success in customer relationship management • Strong problem-solving capabilities using structured methodologies • Ability to work independently while collaborating effectively across global teams • Proficiency with remote support tools and digital technologies • Valid passport and willingness to travel 25-50% of time, including international • Experience with quality systems and regulatory compliance • Ability to manage multiple priorities • Experience supporting and developing team members • Experience with continuous improvement methodologies • Additional language skills are an asset Compensation and Benefits The hourly pay range estimated for this position based in Georgia is $45.08–$67.62. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: A choice of national medical and dental plans, and a national vision plan, including health incentive programs Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.